Privacy Policy
Whole Health Wellness Center
231 Farmington Ave, Suite 201
Farmington, CT 06032
Phone: (860) 674-0111
Email: frontdesk@wholehealthllc.com
Website: https://www.wholehealthllc.com
Effective Date: October, 2026
Whole Health Wellness Center (“Whole Health,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact our office, request or receive services, order supplements, or communicate with us by phone, email, or SMS text message.
This Privacy Policy applies to information collected through our website and our general business and communication activities. Our separate Notice of Patient Privacy Practices explains how we use and disclose protected health information under applicable healthcare privacy laws, including HIPAA.
1. Information We Collect
Depending on how you interact with Whole Health Wellness Center, we may collect the following types of information.
Personal and Contact Information
We may collect your name, telephone number, email address, mailing address, and other information you voluntarily provide when contacting our office, requesting an appointment, or using our services.
Appointment Information
We may collect information necessary to schedule, confirm, manage, and remind you about appointments, including appointment dates, times, and related scheduling communications.
Supplement Order Information
When you order or inquire about supplements, we may collect relevant order details, order status, and contact information needed to communicate with you about your order.
Billing Information
We may collect information necessary to manage billing communications, issue statements, and send reminders regarding available or outstanding billing statements.
Health Information
When you receive healthcare or wellness services from us, we may collect health-related information as necessary to provide those services. Protected health information is handled in accordance with applicable privacy laws and our Notice of Patient Privacy Practices.
SMS and Communication Information
When you communicate with us by text message or consent to receive SMS messages, we may collect your mobile telephone number, SMS consent status, the date and method of consent, messaging preferences, and records of opt-out requests.
Website and Technical Information
When you visit our website, we or our website service providers may collect technical information, depending on the technologies in use. This may include your IP address, browser type, device information, pages visited, and general website usage information.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- Responding to questions, inquiries, and requests.
- Scheduling, confirming, changing, and reminding you about appointments.
- Sending supplement order status reminders and related order updates.
- Sending billing statement reminders and relevant billing communications.
- Communicating with you about our services and your interactions with our office.
- Providing information about our wellness services and supplements when requested or otherwise permitted.
- Sending SMS messages when you have provided the required consent.
- Managing communication preferences and processing opt-out requests.
- Operating, maintaining, and improving our website and services.
- Protecting our systems and complying with applicable legal and regulatory obligations.
We use personal information in accordance with applicable law and the purposes for which it was collected.
3. How We Share Your Information
We do not sell or rent your personal information.
We may share information with service providers who perform services on our behalf, such as website hosting, appointment administration, billing support, supplement order administration, and communications technology. These providers may access information as necessary to perform their services and are expected to protect the information and use it only for authorized purposes.
We may also disclose information when required by law, regulation, or valid legal process, or when necessary to protect the rights, safety, and security of our business, patients, customers, or others.
We do not share personal information with third parties or affiliates for their own marketing or promotional purposes.
SMS Opt-In Data and Mobile Information
SMS consent is not shared with third parties for marketing purposes.
No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for their own marketing or promotional purposes.
We do not sell, rent, or provide mobile telephone numbers or SMS consent information to third parties or affiliates for their independent marketing or promotional purposes.
We may share information with service providers that help us deliver text messages on our behalf. These providers may process information as necessary to provide the messaging service, but they are not authorized to use SMS consent or mobile information for their own independent marketing or promotional purposes.
All other categories of personal information exclude SMS opt-in data and consent; this information will not be shared with third parties or affiliates for their own marketing purposes.
4. SMS Text Messaging
Whole Health Wellness Center may send SMS text messages to individuals who have provided consent to receive them.
Our text messages may include the following:
- Appointment reminders: Reminders about scheduled appointments and related scheduling updates.
- Supplement order status reminders: Notifications regarding the status of supplement orders.
- Billing statement reminders: Notifications that a billing statement is available or requires attention.
Message frequency may vary depending on your appointments, supplement orders, and billing activity.
Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to a text message from us. For assistance, reply HELP or contact our office at (860) 674-0111 or frontdesk@wholehealthllc.com.
Consent to receive SMS messages is voluntary and is not a condition of receiving healthcare services or making a purchase.
Standard SMS/text messaging may not be a confidential or secure method of communication. Please avoid sending sensitive medical information through ordinary text messages.
5. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, maintain appropriate business and healthcare records, resolve disputes, and comply with applicable legal and regulatory obligations.
Retention periods may vary depending on the type of information and the requirements that apply to it.
7. Healthcare Privacy and HIPAA
Whole Health Wellness Center recognizes the importance of protecting patient health information.
When information qualifies as protected health information under HIPAA, we handle it in accordance with applicable HIPAA requirements and our separate Notice of Patient Privacy Practices.
Our Notice of Patient Privacy Practices explains how protected health information may be used and disclosed for treatment, payment, healthcare operations, and other purposes permitted or required by law. It also describes your rights concerning your health information.
You may obtain our Notice of Patient Privacy Practices through our patient forms page.
This website Privacy Policy supplements, but does not replace, our Notice of Patient Privacy Practices or any separate authorization or consent that may apply to your healthcare services.
8. Cookies and Website Technologies
Our website or its service providers may use cookies or similar technologies to support website functionality, understand website usage, and improve the visitor experience, depending on the tools enabled on our website.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of external websites before providing personal information.
10. Your Privacy Choices
You may contact Whole Health Wellness Center to ask questions about our privacy practices, update your contact information, or manage your communication preferences, subject to applicable law.
You may opt out of SMS messages at any time by replying STOP. For assistance with text messaging, reply HELP or contact our office directly.
Opting out of SMS messages does not necessarily stop other forms of communication that are permitted or required for healthcare, administrative, or business purposes.
For rights relating specifically to your protected health information, please refer to our Notice of Patient Privacy Practices.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information from children through general website interactions without appropriate authorization.
Information relating to minors who receive healthcare or wellness services may be collected and handled as permitted or required by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or our general privacy practices, please contact us:
Whole Health Wellness Center, LLC
231 Farmington Ave, Suite 201
Farmington, CT 06032
Phone: (860) 674-0111
Email: frontdesk@wholehealthllc.com